General Refund and Cancellation Policy
- Non-Refundable Transactions: Once a deposit is confirmed and processed, it cannot be refunded unless a system error or duplicate payment occurs.
- Finality of Bets and Bonuses: All bets placed and bonuses claimed are considered final. Refunds are not given for losses unless there was a technical problem that affected your play.
- Errors or Duplicate Charges: If an error causes your account to be charged twice or incorrectly, we will investigate the issue and process a refund if applicable.
- Reporting Refund Requests: Refund requests must be made within 7 days of the transaction. Requests submitted after this period may not be accepted.
When Refunds May Be Issued
Duplicate Payments:
If your account is charged more than once for the same deposit, we will refund the extra payment after confirming the transaction.
Failed Deposits:
If money is deducted from your payment method but does not reflect on your account, contact customer support with proof of payment to request a refund.
Unauthorized Transactions:
If your account was accessed without your knowledge and used for deposits or withdrawals, we will investigate. Refunds may be issued if the claim is found valid.
Technical Errors in Games:
If a game malfunctions and affects your bets or winnings, our team will review the issue and adjust your balance if necessary.
System Glitches with Promotions:
If a promotion or bonus is not applied correctly due to a system error, your balance may be adjusted, or the correct bonus will be added to your account.
Requesting a Refund
To request a refund, follow these steps:
Contact Support:
Reach out to customer support through live chat, email, or phone. Provide your username, the transaction details, and a brief description of the issue.
Provide Necessary Documents:
If needed, provide proof of payment, such as screenshots or bank statements, to help us process your request quickly.
Review Process:
Refund requests are reviewed within 3 to 5 business days. We may contact you if additional information is required.
Notification of Decision:
You will receive an email notification once the review is completed. Approved refunds will be credited to your original payment method.
Refund Timeframe:
Depending on your payment provider, refunds may take 5 to 7 business days to reflect in your account.
Cancellations of Transactions and Withdrawals
Canceling a Deposit:
Once a deposit has been processed and added to your account, it cannot be canceled. Please make sure all information is correct before confirming your deposit.
Canceling a Withdrawal:
You can cancel a pending withdrawal through your account settings if it has not been processed. Withdrawals that have already been approved cannot be canceled.
Incomplete Verification:
If your account is not fully verified, your withdrawal request may be denied or delayed. Complete the verification process to avoid such issues.
Automatic Cancellation:
If a withdrawal request is not completed within 7 days, it may be canceled automatically. You will need to submit a new request to withdraw the funds.
Cancellation Due to System Errors:
In cases where transactions are affected by system glitches, the affected amounts will be refunded, and the transaction will be canceled.
Disputes and Resolution Process
How to Raise a Dispute:
If you believe that a refund or cancellation decision is unfair, contact customer support with all relevant details to open a dispute.
Timeframe for Disputes:
All disputes must be raised within 7 days of the original transaction or event. We may not be able to assist with disputes submitted after this period.
Investigation Process:
Our team will carefully investigate your dispute and provide a decision within 10 business days. If more time is needed, we will notify you.
Final Decision:
The decision made by 6 Club management will be final. We make every effort to ensure fair outcomes, but once a decision is made, it cannot be changed.
Escalation Options:
If you are not satisfied with the resolution, you may choose to contact the relevant regulatory authority for further assistance.
Technical Issues and Refunds
Game Errors or Crashes:
If a game crashes or encounters a bug, your bets may be voided and refunded to your account.
Scheduled Maintenance:
Refunds are not available for downtime caused by scheduled maintenance. We notify players in advance of planned maintenance.
Unfinished Game Rounds:
If a game round is interrupted due to a technical issue, the affected bets will be canceled, and the funds will be returned.
Payment Failures:
If a payment fails but the amount is deducted from your account, contact support. We will confirm the issue and process a refund.
System Malfunctions:
In cases of severe system malfunctions, gameplay may be temporarily suspended, and affected transactions will be refunded.
Tips for Avoiding Issues
Check Your Transactions:
Always review your deposit and withdrawal details before confirming to avoid mistakes.
Verify Your Account:
Make sure your account is fully verified to avoid delays with withdrawals.
Understand Bonus Terms:
Read all bonus terms and conditions to avoid misunderstandings. Refunds are not given for bonuses used incorrectly.
Act Quickly:
If you experience any issue, contact support immediately to improve the chances of a quick resolution.
Secure Your Account:
Keep your login credentials safe to prevent unauthorized transactions.
Contact Us for Help
If you need assistance with refunds, cancellations, or any other issue, our customer support team is available 24/7 to help you.
Email: [email protected]
Live Chat: Available on our website and app
Acknowledgment
By using 6 Club, you agree to this Refund and Cancellation Policy. It is your responsibility to review and understand these rules before using the platform. If you have any questions or need further assistance, contact customer support for help.