Account Management and Login Issues
Visit our website or app, click “Sign Up,” and provide the required information. Make sure all details are accurate to avoid issues during verification.
Click “Forgot Password” on the login page, and follow the instructions sent to your email or phone.
Ensure your username and password are correct. If the issue persists, try clearing your browser cache or contact support for help.
Yes, you can change your contact details in the Profile Settings, but you may need to verify the new information.
Your account might be suspended due to multiple failed login attempts, incomplete verification, or suspicious activity. Contact support to resolve the issue.
Bonuses and Promotions
Make your first deposit, and the bonus will be automatically credited to your account.
Yes! Use the Recharge Referral program to invite friends. Once they deposit and play, both of you receive rewards.
The Win Streak Promotion rewards consecutive wins with bonus credits, free spins, or other incentives. The longer your streak, the bigger the rewards.
Yes, some bonuses have expiration periods. Check the terms and conditions to ensure you use them in time.
Some bonuses come with wagering requirements. Make sure to complete these requirements before requesting a withdrawal.
Gameplay and Features
We offer a variety of exciting games, including Wingo, TRX Hash, K3 Lotre, and 5D Lotre.
Yes, all games use random number generators (RNGs) to ensure fairness and are regularly audited for transparency.
Most games will resume from where they left off or process the outcome automatically. If not, contact support.
Some games support progress saves, but others must be completed in one session. Check individual game rules for details.
Use the in-app reporting tool or contact support with a description and any relevant screenshots.
Security and Fair Play
Use a strong password, enable two-factor authentication (if available), and avoid sharing your login details with others.
Change your password immediately and contact support to secure your account.
No, sharing accounts is against our policy and may result in suspension or banning.
We use monitoring tools and regular audits to detect suspicious activities. Cheaters will have their accounts permanently closed.
Yes, we use encryption and secure protocols to protect your data from unauthorized access.
Technical Issues and Troubleshooting
Check your spam folder and ensure your email is linked to your account. Adjust your notification settings if necessary.
Make sure the app is updated and your device meets system requirements. If the issue persists, try reinstalling the app.
Verify your credentials and ensure your account is not suspended. If you still can’t log in, contact support for assistance.
Use the in-app support tool or email our support team with a description of the problem.
You’ll receive a ticket number when you report an issue. Use this number to follow up with our support team.